Thursday, 17 April 2025

Deep dive into product, service, system experience

 Observations supported by evidence captured by you. Methods like observational notes, interviews, a crucial images/photos, a timelapse video, a short video, participant descriptions, self-participation notes, etc.


A passage or round of play in a card game (name the boardgame)

A passage or round of play in a boardgame (name the boardgame)

A passage or round of play in a sport (name the sport)

A passage or round of play in a video game (name the game)

Service interaction at a cafe

Service interaction at a garage

Service interaction at a supermarket

Service interaction on a bus

Service interaction on a Luas

Service interaction on a Train

Service interaction for a car hire

Service interaction for a bicycle hire

Making a phone call (name the service)

Interaction with sisweb (name the sub-service)

Interaction with UCD Library (name the sub-service)

Interaction with Brightspace (name the sub-service)

Interaction with Google (name the sub-service)

Interaction with an e-reader

Interaction with a word processor

Interaction with a slideware

Interaction with a spreadsheet

Entering/exiting interaction in a building

Interaction with a lift interface

Interaction with a screen/mode of a car interface

Interactions involved in taking and sharing a photo

Interaction with a screen/mode of a game interface (name the game platform)

Interaction with a screen/mode of a digital interface (name the software)

Following instructions in the built environment

Parking a car

Parking a bicycle

Observation of a traffic junction

Observation of a pedestrian crossing

Observation of a goods vehicle loading/unloading

Observation of a container loading/unloading

Observation of a ferry loading/unloading

Observation of a airplane loading/unloading

Observation of a manufacturing line

Observation of waste collection

Observation of a recycling point

Interaction of goods receipt/dispatch for a warehouse

Interactions around stock management in a shop

Purchasing/paying for a parking ticket

Contactless payment

Purchasing/paying for something online (name the vendor)

Activity of writing a letter

Activity of writing an email

Activity of writing an instant message (name the platform)

Browsing/responding to email

Browsing/responding to instant messages (name the platform)

Browsing/responding to a social media feed (name the platform)

Browsing/selecting a video to watch (name the platform)

Configuring or setting up a computer peripheral/device (name the device)

Configuring or setting up a smartphone peripheral/device (name the device)

Configuring or setting up a computer setting/service (name the service)

Configuring or setting up a smartphone setting/service (name the service)

Finding your way to a location on the UCD campus