The following methods are listed on the service design tools site:
Brainstorming (a tool for: ideation)Business model canvas (a tool for: implementation)
Concept walkthrough (a tool for: ideation, for prototyping)
Diary studies (a tool for: field research)
Diary studies: understanding long-term behavior and experiences NN/G
Observing the user experience: A practitioner’s guide to user research [Goodman et al., 2012]
Ecosystem map (a tool for: field research)
The product service ecology: using a systems approach in design [Forlizzi, 2013]
Designing Service Entanglements [Chung, 2015]
Emotional journey (a tool for: field research)
Enhancing the experience of the train journey [van Hagen and Bron, 2014]
Empathy map (a tool for: field research)
Designing personas with empathy map [Ferreira et al., 2015]
Evaluation matrix (a tool for: ideation)
Experience principles (a tool for: ideation)
Experience prototypes (a tool for: prototyping)
Hypothesis generation (a tool for: ideation)
Interview guide (a tool for: field research)
Why User Interviews Fail NN/G
Issue cards (a tool for: field research, for ideation)
Using card sorting technique to classify requirements change [Nurmuliani et al., 2004]
Card sorting: Designing usable categories [Spencer, 2009]
Journey mapping / customer journey (a tool for: field research)
Journey mapping 101 NN/G
Walking a mile in the user’s shoes [Marquez et al., 2015]
Using customer journey maps to improve customer experience [Richardson, 2010]
Mapping the customer journey [Temkin, 2010]
Mindmap (a tool for: ideation)
Observation notes (a tool for: field research)
Offering map (a tool for: implementation)
Personas (a tool for: field research)
Recruiting screener (a tool for: field research)
Research plan (a tool for: field research)
Role playing (a tool for: prototyping)
Rough prototyping (a tool for: prototyping)
Service blueprint (a tool for: implementation)
Service image (a tool for: prototyping)
Service prototype (a tool for: prototyping)
Service roadmap (a tool for: implementation)
Service specifications (a tool for: implementation)
Stakeholders map (a tool for: field research, for implementation)
Success metrics (a tool for: implementation)
Synthesis wall (a tool for: field research)
System map (a tool for: field research, for implementation)
Tomorrow's narratives (a tool for: ideation, for prototyping)
User scenarios (a tool for: prototyping, for implementation)
User stories (a tool for: prototyping)
Value proposition canvas (a tool for: implementation)
